At Suja Creations, every order is carefully inspected and packed before dispatch. Due to the nature of jewellery products, hygiene considerations and product handling after delivery, we follow a strict return, replacement and refund policy.
Please read this policy carefully before placing an order.
Return & Refund Summary
- Change-of-mind returns: Not accepted.
- General exchanges: Not accepted.
- Damaged, defective or incorrect products: Eligible for review and, where approved, replacement or refund.
- Missing items: Eligible for review.
- Issue reporting period: Within 24 hours of delivery.
- Return method: Approved returns must be sent by courier only after receiving return instructions from Suja Creations.
- Return shipping charges: Suja Creations will bear or arrange reasonable return shipping for approved damaged, defective or incorrectly supplied products.
- Refund method: Original payment method wherever possible.
- Refund processing time: Approved refunds will be initiated within 5–7 business days after approval and, where applicable, after the returned product has been received and verified.
- Contact: sujacreationss@gmail.com
- Phone / WhatsApp: 88703 73180
1. General Return Policy
Suja Creations does not accept returns for change of mind, personal preference, ordering mistakes or buyer’s remorse.
A return will not normally be accepted merely because:
- The customer no longer wants the product.
- The customer does not like the design, colour, size, finish, weight or appearance after receiving it.
- The product does not meet the customer’s personal expectations.
- The customer selected the wrong product, size, colour, quantity or variation.
- A similar product is available elsewhere at a different price.
- The product was purchased during a sale, promotional offer, clearance sale or special-price campaign.
Customers are requested to carefully review product photographs, descriptions, dimensions, variations, specifications and prices before completing an order.
2. Damaged, Defective, Incorrect or Missing Products
A claim may be accepted when:
- The product is received physically damaged.
- The product has a genuine manufacturing defect.
- The customer receives a different product from the product ordered.
- An item included in the confirmed order is missing from the package.
The customer must report the issue to Suja Creations within 24 hours of delivery.
Claims submitted after this reporting period may not be accepted, except where otherwise required under applicable law.
3. Evidence Required for a Claim
Customers submitting a damaged, defective, incorrect-item or missing-item claim should provide reasonable supporting evidence.
This may include:
- Clear photographs of the product and packaging.
- A clear video showing the parcel and products received.
- Order number.
- Customer name.
- Registered phone number or email address.
- Description of the problem.
We strongly recommend recording a continuous unboxing video beginning before the shipping package is opened.
Where an unboxing video is available, it should clearly show:
- The sealed package.
- Shipping label.
- Opening of the parcel.
- Products contained in the package.
- Claimed damage, defect, incorrect product or missing item.
Suja Creations may request additional reasonable information necessary to verify a claim.
Nothing in this section is intended to limit any rights available to customers under applicable law.
4. Non-Returnable Situations
Returns or refunds will generally not be provided for:
- Change of mind.
- Personal dislike after delivery.
- Incorrect product or variation selected by the customer.
- Minor colour variations caused by lighting, photography, camera processing, screen settings or display differences.
- Normal minor variations in handmade or handcrafted products.
- Normal wear and tear.
- Damage occurring after successful delivery.
- Improper handling, storage, cleaning or use.
- Damage caused by exposure to water, perfume, cosmetics, chemicals, sweat, moisture or similar substances.
- Products that have been worn, altered, repaired, modified or intentionally damaged.
- Products returned without essential components originally supplied with them.
- Products purchased from third-party sellers rather than directly from Suja Creations.
This does not affect any rights that cannot legally be excluded.
5. Return Authorization and Return Method
Customers must contact Suja Creations before returning any product.
Do not send a product back without receiving return instructions from us.
If a claim is approved, Suja Creations will provide the customer with:
- Return instructions;
- Applicable return address;
- Courier or shipping instructions, where required; and
- Any additional information necessary to process the return.
Approved returns will normally be made by courier.
Products sent back without authorization may experience delays and may not qualify for reimbursement of unauthorized shipping expenses.
6. Return Shipping Cost
For an approved claim involving a product that is:
- Damaged on arrival;
- Genuinely defective; or
- Incorrectly supplied by Suja Creations,
Suja Creations will bear the reasonable return shipping cost or arrange the return shipment.
Customers should not independently arrange an expensive or special return courier service without our prior approval.
Unauthorized shipping expenses may not be reimbursed.
7. Exchanges and Replacements
Suja Creations does not offer general exchanges for change of mind, preference, size selection, colour preference or customer ordering mistakes.
However, where an approved claim relates to a damaged, defective, incorrect or missing item, a replacement may be offered as a remedy, subject to product availability.
A replacement provided for an approved defective or incorrect-product claim is not considered a general exchange.
If the same product is unavailable, Suja Creations may, depending on the circumstances:
- Offer an equivalent replacement;
- Offer store credit where agreed with the customer; or
- Issue a refund.
8. Refund Eligibility
Refunds are not provided for change-of-mind purchases.
A refund may be issued where:
- A valid damaged-product claim has been approved;
- A genuine manufacturing defect has been verified;
- An incorrect product was supplied;
- An eligible item was missing from the order; and
- An appropriate replacement cannot reasonably be provided or a refund is otherwise considered appropriate.
The final resolution will depend on the circumstances of the approved claim and applicable legal requirements.
9. Refund Method
Where a refund is approved, it will normally be issued to the original payment method used for the purchase.
Depending on the payment method, banking institution or payment provider, additional processing time may be required before the refunded amount appears in the customer’s account.
If refunding to the original payment method is technically unavailable, Suja Creations will contact the customer regarding an appropriate alternative.
10. Refund Processing Time
Once a refund has been approved, Suja Creations will normally initiate the refund within 5–7 business days.
Where the customer is required to return a product, the refund processing period may begin after:
- The returned product has been received by Suja Creations; and
- The product and claim have been verified.
After Suja Creations initiates the refund, the customer’s bank or payment provider may require additional time to credit the amount.
11. Original Shipping Charges
Original shipping charges may be non-refundable for ordinary circumstances.
However, where the refund results from:
- A product damaged before or during delivery;
- A verified manufacturing defect;
- An incorrect product supplied by Suja Creations; or
- Another error attributable to Suja Creations,
applicable shipping charges will be handled reasonably and in accordance with applicable law.
12. Order Cancellation
Customers who wish to cancel an order should contact Suja Creations as soon as possible after placing the order.
Cancellation may be accepted only when the order has not yet been processed, packed or dispatched.
Once an order has been processed, packed or handed over to the courier, cancellation may not be possible.
If an eligible prepaid order is successfully cancelled before processing or dispatch, the applicable refund will be initiated to the original payment method.
13. Refused or Undeliverable Orders
Customers are responsible for providing complete and accurate:
- Delivery address;
- Postal code;
- Phone number; and
- Other information required for successful delivery.
Additional shipping charges may apply where an order is returned to Suja Creations because of:
- Incorrect or incomplete address;
- Repeated unsuccessful delivery attempts;
- Customer unavailability;
- Incorrect contact information; or
- Unjustified refusal to accept delivery.
Any refund or redelivery in such circumstances will be handled after considering applicable shipping and return expenses.
14. Product Colour and Appearance
Suja Creations makes reasonable efforts to display product photographs and colours accurately.
Actual product appearance may vary slightly due to:
- Photography lighting;
- Camera processing;
- Screen brightness;
- Mobile or computer display settings;
- Manufacturing variations; and
- Handmade or handcrafted characteristics.
Reasonable variations of this nature are generally not considered product defects.
15. How to Report a Problem
Eligible problems must be reported to Suja Creations within 24 hours of delivery.
Customers should contact:
Email: sujacreationss@gmail.com
Phone / WhatsApp: 88703 73180
Please provide:
- Customer name;
- Order number;
- Registered phone number or email address;
- Description of the issue;
- Clear photographs;
- Unboxing video, where available; and
- Any other information reasonably necessary to verify the claim.
Our team will review the claim and communicate the next steps.
16. Policy Abuse and Fraudulent Claims
Suja Creations reserves the right to investigate and reject claims where there is reasonable evidence of:
- Fraud;
- Manipulation of evidence;
- Deliberate product damage;
- Misuse;
- False claims; or
- Repeated abuse of the return or refund process.
Any such decision will remain subject to applicable consumer-protection laws.
17. Applicable Consumer Rights
Nothing in this policy is intended to exclude, restrict or override any rights or remedies that customers are entitled to under applicable Indian consumer-protection laws.
Where applicable law provides a customer with rights that are greater than the terms stated in this policy, the applicable legal requirements will prevail.
18. Policy Acceptance
By placing an order with Suja Creations, customers acknowledge that they have had an opportunity to review this Refund, Return & Cancellation Policy.
This policy should be read together with any other applicable terms and conditions published on the Suja Creations website.
Suja Creations reserves the right to update this policy from time to time. Any updated policy will apply subject to applicable law.